[About] Shipping

SHIPPING FOR INDONESIAN CUSTOMER
Kami melayani pengiriman satuan dan kargo melalui:
  • JNE REGULER
  • JNE OKE
  • JNE YES (Jika fasilitas tersedia)
  • JNE TRACKING (melalui darat)
  • TIKI
  • POS INDONESIA
  • PAKET LEGA (Kargo)
  • PT. PANCA KOBRA (Kargo)
FAQ

Q: Berapa ongkos kirimnya?
A: Setelah Anda memesan barang, kami akan mengirimkan Invoice berisi total biaya termasuk ongkos kirim dan cara pembayaran. Estimasi ongkos kirim bisa ditanyakan pada CS kami atau dicek di website kurir yang bersangkutan.

Q: Apa saya bisa memilih dengan kurir apa barang saya akan dikirim?
A: Bisa, selama ada dalam list di atas.

Q. Berapa lama barang saya akan sampai?
A: Estimasi dari kurir masing-masing.

Q: Apa saya bisa mengecek pengiriman barang saya?
A: Setelah barang masuk kurir, kami akan mengirimkan no resi pengiriman kepada customer. Anda dapat melakukan tracking terhadap paket tersebut melalui website kurir bersangkutan.

Q: Apa packingnya aman?
A: Kami menjamin packing barang dari Extalia sudah aman sesuai barang yang dikirim. Jika Anda ingin menambahkan packing kayu dsb, silakan hubungi CS kami, biaya tambahan akan dikenakan.

Q: Barang saya sudah lama tidak sampai-sampai?
A: Barang yang telah masuk kurir bukan tanggung jawab Extalia Hobbies, tapi kami akan bantu untuk tracking barang tersebut dan mengkonfirmasi dengan pihak kurir.

NOTE:
  • Segala pengiriman barang dilakukan maksimal 2 hari kerja setelah barang ready dan siap kirim.
  • Anda bisa request untuk meminimalkan dimensi paket yang dikirimkan, tetapi kami tidak akan menanggung adanya kerusakan selama pengiriman.
  • Adanya kehilangan, rusak, dsb pada waktu pengiriman (setelah barang masuk kurir) BUKAN TANGGUNG JAWAB EXTALIA HOBBIES. 
  • Setelah barang masuk kurir, barang yang bersangkutan bukan lagi tanggung jawab Extalia Hobbies.
  • Adanya kesalahan penulisan alamat dari customer sehingga barang tidak sampai atau kembali ke Extalia merupakan tanggung jawab customer yang bersangkutan. Jika dilakukan pengiriman lagi, biaya pengiriman akan dikenakan.


PLEASE READ OUR TERMS OF USE AND FAQ 


SHIPPING FOR CUSTOMER OVERSEAS (outside Indonesia)

We are using EMS and AIRMAIL for International Shipping.
Shipping fee will be charged together with the packages.

FAQ
Q: Do you ship worldwide?
A: Yes! We ship worldwide! However, there are some locations we are unable to ship packages. If we cannot ship to your location, we will promptly contact you. Some products are unable to ship to certain locations due to licensure laws. If a product has such a location restriction, it will be stated on the product's page.

Q: How do you ship packages?
A: For Indonesian customer, we ship the products via JNE, TIKI, POS Indonesia. You can also request courier for Cargo Shipping. For customer overseas, packages from our warehouse in Indonesia are shipped via EMS or Airmail (we will let customer to choose).

Q: Do you provide tracking information?
A: Yes, you will receive an email once your order ships that contains tracking information.

Q: Does EXBI offer shipping options other than EMS and Airmail for packages shipped from Indonesia?
A: EMS and Airmail are our only shipping option at this time. EMS is considered to be the fastest and most reliable international shipping service. However, some countries do not accept EMS packages. If your country or area does not accept EMS packages, we might be able to ship your order via an alternate method. We welcome you to contact us for further details about how we can best assist you.

Q: How much does shipping cost?
A: The shipping cost varies per product. Just simply fill the form order, we will send you Order Confirmation through e-mail including payment methods and shipping fee.
For customer overseas, your country's government may require customs taxes or other clearance fees to be paid before delivery. Local taxes and fees of this nature are not included in the shipping costs or Grand Total of your order. EXBI has no control over and is not able to provide compensation for customs taxes or any related local charges.

Q: Once I have placed my order, how long does it take for it to be shipped?
A: Products that are currently in stock will ship within two business days. Pre-order products will ship upon their official release by the manufacturer. Made-to-order products and EXBI Special Creator products will ship after they are produced. The amount of time needed to manufacture made-to-order and EXBI Special Creator products may vary depending upon the item.

Q: How long does shipping take?
A:Shipping usually takes about 1-2 weeks, but varies by location. Shipping to Asia and Australia takes approximately three days to a week. Shipping to North America and Europe takes approximately 1-2 weeks. Shipping to Central and South America takes approximately 2 weeks.

Q: Will my entire order ship together in one shipment?
A: Depends on your request.

Q: My order contains pre-order products releasing in different months. Will they ship separately? Will I be charged for additional shipping?

A: Depends on your request. If you want to ship your packages separately, please inform us while ordering. Shipping fee will be charged in Grand Total of your order confirmation. Shipping fee will be charged in every shipping.

Q: Can you hold my order and ship it at a later date?
A: We cannot hold packages for shipment at a later date. If you foresee any potential delivery problems, we recommend contacting your local post office. By sharing your package’s tracking number with them, you can sometimes arrange to have your package delivered at a later date.

Q: How do I know when my pre-order product will ship?
A: We are often only told the expected month a pre-order product will release. This information is written on the product's page. If you would like more specific information, please contact us during the month the pre-order product is expected to release. In the case a pre-order product's release is delayed by the manufacturer, customers will be contacted.

Q: It's been over a week and my product hasn't shipped. What is the delay?
A: Your product might be a EXBI Special Creator product! These items are specially made once you order them. Therefore, please allow 2 weeks to pass before shipment for such products. If you are not sure if your product is a EXBI Special Creator product, please contact us.

Q: My package shipped, but my address has changed! What should I do?
A: We are unable to reroute packages that have already shipped. Please contact your local post office right away to request for the package to be rerouted. If they are unable to reroute your package and you cannot obtain it, it will be returned to one of the EXBI warehouses.

Q: Can you declare my order as a gift or lower the declared value?
A: We greatly appreciate you choosing to purchase from the EXTALIA HOBBIES Premium Shop and would like to help you receive your purchases with ease, but we must follow the rules regarding retail companies sending international shipments. Therefore, we are unable to declare orders as gifts or lower their declared values.

Q: Can you send me my package as an individual and not a company?
A: As previously stated, we greatly appreciate you choosing to purchase from the EXTALIA HOBBIES Premium Shop and would like to help you receive your purchases with ease, but we must follow the rules regarding retail companies sending international shipments. Therefore, we are unable to send packages as an individual.

Q: How do I change my shipping address for an order that has not shipped yet?
A: To change your shipping address, please contact us as soon as possible.

Q: Can I request for shipments to be combined?
A: It is not possible to combine separate shipments at this time.

Q: My order is a gift. Can you make the packaging more discreet, leave out the invoice, or remove price tags?
A: Due to the requirements of international shipping, the value of the item must be included on the outside of the package. We must also include a packing invoice in every shipment. Although this invoice does list product prices in US dollars, it does not contain any sensitive private details, such as billing or payment information. Also, due to our commitment to shipping products in brand new condition, we are unable to change or remove any price tags originally included with an item you have purchased.

PLEASE READ OUR TERMS OF USE AND FAQ  

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